Megan Moser has been named as the new chief experience officer for Chester County.

Last year, Chester County rebranded and renamed several roles, including the role of deputy administrator, which is now the chief experience officer.

The chief experience officer is tasked with enhancing external engagement and community-facing services. In this role, Moser will focus on how Chester County engages with constituents and other external audiences and will oversee county departments with that focus. Moser's department portfolio will include health; human services; libraries; open space preservation; voter services; water resources; workforce development; and Pocopson Home, the county's long-term health care facility.

Moser brings qualifications and skills in customer experience and engagement, as well as strategic design, acquired at the federal and municipal government levels and in the higher education sector. She has served as a director of customer experience for the federal government's General Services Administration's Technology Transformation Services Centers of Excellence. In that role, she partnered with federal agencies to address complex challenges impacting the experiences of their customers and to improve service delivery. Prior to her work with the General Services Administration, Moser served in customer- and constituent-focused roles with both the City of Philadelphia and the Wharton School of Business.

Moser is a graduate of the Fels Institute at the University of Pennsylvania, where she received her Master of Public Administration degree. She also completed post-baccalaureate studies at Penn's School of Arts and Sciences and holds a Bachelor of Arts in human services from Chestnut Hill College.