Chester County government's continued advancement in digital technology has earned a top-10 placement among America's more than 3,000 counties. The Center for Digital Government (CDG) and National Association of Counties (NACo) have announced Chester County as a Digital Counties Survey Award recipient in the category for counties that have a population of 500,000 or more people. The award recognizes best technology practices, including initiatives that save tax dollars, boost transparency, focus citizen engagement, and improve cybersecurity.

The Digital Counties Survey, conducted by CDG and developed in partnership with NACo, identifies the best technology practices among U.S. counties, including initiatives that streamline delivery of government services, encourage collaboration, enhance cybersecurity, and apply innovative and emerging technologies to county priorities. The judges noted Chester County's emphasis on automating systems through cloud-based solutions, allowing easier and faster processes for residents while also improving the efficiency of staff time.

Additional priorities by Chester County IT staff include research into artificial intelligence (AI) processes that automatically respond to users interested in county programs and services and an electronic signature process to expedite transactions and ensure security for contracts and grants.