The U.S. Department of Veterans Affairs (VA) Lebanon VA Medical Center (Lebanon VAMC) has announced that it was once again named the top VA Medical Center in the United States for patient experience. Lebanon VAMC officials will receive the award during the VA's annual Customer Experience Symposium from Monday to Wednesday, Sept. 16 to 18, in Washington, D.C.

The Lebanon VAMC achieved the highest overall combined patient experience and employee experience scores of all complexity level 1 facilities in the Veterans Health Administration (VHA). This is the fourth consecutive year the local veterans health care system has received the national honor for patient and employee satisfaction. The facility moved from level 2 to level 1 this past year.

The facility scored in the top quintile in the Survey of Healthcare Providers (SHEP) overall rating of the provider, SHEP inpatient overall rating of the hospital, trust scores as measured through the Veterans Signals (VSignals) survey platform, and the All-Employee Survey (AES) scores for the Best Places to Work. The veteran trust score is a record high level.

Lebanon VAMC CEO and executive director Jeffrey A. Beiler II said, "Whenever I'm asked, 'What is different about Lebanon?' I always say the staff working at our medical center and community clinics truly believe that it is a privilege to serve the brave men and women who have sacrificed so much and served our country so nobly; therefore, they always go above and beyond to provide exceptional care with exceptional service."

Lebanon VAMC is one of 170 medical centers in the nation with the sole purpose of providing world-class medical care to America's veterans. Lebanon VAMC serves people in Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Perry, Schuylkill and York counties. It also oversees community clinics located in Lancaster, Mechanicsburg, Pottsville, Wyomissing, York, and Fort Indiantown Gap.

For information about care and benefits available to veterans through the VA, call 717-272-6621, ext. 6000.

Information about the Lebanon VAMC is available at http://www.va.gov/lebanon-health-care, http://www.facebook.com/VALebanon, and http://www.x.com/VALebanon.